FAQ

Go to "My Account", then click the "Payment Info" tab and click “Cancel.” You’ll have access to your account through the end of your billing cycle. Once you cancel, your account closes, and you will not be able to access your "Privacy Command Center". Once started, the cancellation process cannot be reversed. Cancellation is permanent and closed accounts cannot be reinstated. If you want to rejoin, you will need to re-enroll.

Go to "My Account; then click the "Edit My Information" tab; then simply unsubscribe from the type of email you no longer wish to receive. 

No "Date of Birth" or "Social Security Number" are not required to retain coverage with IdentityMaxx Plus. This is an an industry first and a Proprietary benefit of IdentityMaxx Plus. We don't need you to tell us your SSN for any monitoring that might need a SSN because we can always just get your SSN on our own if we need it by looking at records that contain SSN associated with you once we've found your data based on your name and address. This reality surprises some people who think SSN is like a "password" or "secret," but the reality is that it is just a unique record number that some people and systems use to identify someone  (just like name+address or name+dob or name+phone or other unique # is often used to keep track of people).

To enroll, you will need to provide you name, address, phone number and email to set up your account and additional monitoring services. You may be asked to provide credit card information for billing purposes.

Your IdentityMaxx Plus membership begins after you complete your enrollment via the "Provacy Command Center".

The enrollment process typically takes about 5 minutes or less and does not require personally identifiable information such as your Social Security Number.

Yes, at IdentityMaxx Plus security is our highest priority. We use the highest levels of encryption and access controls to help ensure the safety and security of your data at all times. Additionally our proprietary software does not require you to provide personally identifiable information such as your Social Security Number. 

No, any adult family member who does not reside at your home address will not be able to enroll under your plan. If your family member lives at a different address and wants to enroll in IdentityMaxx Plus, they may sign up for their own plan.

Enrollment of family members is easy, you merely need the first and last name.

To add family members to your plan, simply access the "Privacy Command Center", then click the "Account Info" link at the top of the page, then click the "Add Family Members" link and add family members as desired. Family members must reside at the same address. The added member is not charged for the membership because it is included in the cost of the primary member’s plan. As a parent or guardian, the primary member can also add children (under the age of 18) to a family plan.

Upon enrolment you will see Maxx Rewards and Rewards Cash on your dashboard. To activate just click on the links and follow the prompts. Under Rewards there is a detailed description on how to use each reward product or service.

Our IdentityMaxx service gets you access to our ID Early Warning System that monitors billions of public data sources looking for signs of an identity theft in progress.

Identity theft cannot always be stopped therefore RECOVERY is the most important function of any identity theft coverage. Identity Maxx Plus has the industry’s leading recovery program. If fraud is detected, we alert you and assign an advocate with a Limited Power of Attorney to act on your behalf. We resolve all issues created by the fraud and restore your identity. We do all the work, bear all the expenses, the hassles and headaches to restore your identity. We recover children’s stolen identities as well as the parents.

The best part about our service is that you only need to provide your name, address, and phone number. The IdentityMaxx ID Early Warning System can proactively monitor your identity profile without needing you to provide your date of birth or social security number. We don't need you to tell us your SSN for any monitoring that might need a SSN because we can always just get your SSN on our own if we need it by looking at records that contain SSN associated with you once we've found your data based on your name and address. This reality surprises some people who think SSN is like a "password" or "secret," but the reality is that it is just a unique record number that some people and systems use to identify someone  (just like name+address or name+dob or name+phone or other unique # is often used to keep track of people).

Remember, we are monitoring your identity profile 24 hours a day, 7 days a week. If we see a change in your profile's information or suspicious activity that may be a sign of identity theft we will let you know. But no monitoring can catch everything. That's why you know your service is always working because you are always protected by the safety net of our Identity Theft Recovery services that will do everything we can to restore your stolen identity to pre-victim status.

No. Credit Monitoring only monitors changes to your credit report data. The IdentityMaxx ID Early Warning System monitors financial and non-financial data sources looking for early signs of identity theft from billions of records that may be related to your identity profile without needing direct access to your credit report.

No because no monitoring can stop or catch everything, anyone’s identity can be stolen. The recovery service is the most important component. Identity Maxx Plus it is the safety net that is always there to make sure someone is protected and will get fraud or other identity theft problems resolved. We cannot guarantee someone won’t steal your identity. We do guarantee we will do all the work to fix it. If for any reason we can’t we are insured to have whoever is needed fix it and paid for. We also have a stay fixed guarantee, if anything comes back, we fix it again.

Our specially trained identity theft recovery specialists are available 24 hours a day, 7 days a week to assist you. Please do not hesitate to call our recovery center at 1-800-854-6147 if an identity issue arises. Remember time is of the essence to protect your identity.

No, there are no additional fees for using our specialized recovery service to help manage an identity theft incident.

Now children are a bit different with respect to monitoring in that most of the databases and systems that we aggregate data from do NOT intentionally maintain data on children. So usually with respect to children, we are actually continually re-looking for new records that normally we would not expect to find and/or validating the ongoing absence of data records associated with the monitored children in which case the presence of any records is highly suspect and will often trigger an alert (compared to adults, where we typically expect a significant amount of data and most of it is "expected" and our algorithms are looking for the rare data anomaly that often indicates an identity theft event). If we find your children’s identity has been compromised, we will do the recovery of all fraud at no additional cost.