Go to "My Account", then click the "Payment Info" tab and click “Cancel.” You’ll have access to your account through the end of your billing cycle. Once you cancel, your account closes, and you will not be able to access your "Privacy Command Center". Once started, the cancellation process cannot be reversed. Cancellation is permanent and closed accounts cannot be reinstated. If you want to rejoin, you will need to re-enroll.
Go to "My Account; then click the "Edit My Information" tab; then simply unsubscribe from the type of email you no longer wish to receive.
No "Date of Birth" or "Social Security Number" are not required to retain coverage with IdentityMaxx Plus. This is an an industry first and a Proprietary benefit of IdentityMaxx Plus. We don't need you to tell us your SSN for any monitoring that might need a SSN because we can always just get your SSN on our own if we need it by looking at records that contain SSN associated with you once we've found your data based on your name and address. This reality surprises some people who think SSN is like a "password" or "secret," but the reality is that it is just a unique record number that some people and systems use to identify someone (just like name+address or name+dob or name+phone or other unique # is often used to keep track of people).
To enroll, you will need to provide you name, address, phone number and email to set up your account and additional monitoring services. You may be asked to provide credit card information for billing purposes.
Your IdentityMaxx Plus membership begins after you complete your enrollment via the "Provacy Command Center".
The enrollment process typically takes about 5 minutes or less and does not require personally identifiable information such as your Social Security Number.
Yes, at IdentityMaxx Plus security is our highest priority. We use the highest levels of encryption and access controls to help ensure the safety and security of your data at all times. Additionally our proprietary software does not require you to provide personally identifiable information such as your Social Security Number.
To add family members to your plan, simply access the "Privacy Command Center", then click the "Account Info" link at the top of the page, then click the "Add Family Members" link and add family members as desired. Family members must reside at the same address. The added member is not charged for the membership because it is included in the cost of the primary member’s plan. As a parent or guardian, the primary member can also add children (under the age of 18) to a family plan.
No, any adult family member who does not reside at your home address will not be able to enroll under your plan. If your family member lives at a different address and wants to enroll in IdentityMaxx Plus, they may sign up for their own plan.
Enrollment of family members is easy, you merely need the first and last name.
Upon enrolment you will see Maxx Rewards and Rewards Cash on your dashboard. To activate just click on the links and follow the prompts. Under Rewards there is a detailed description on how to use each reward product or service.
Our IdentityMaxx service gets you access to our ID Early Warning System that monitors billions of public data sources looking for signs of an identity theft in progress.
Identity theft cannot always be stopped therefore RECOVERY is the most important function of any identity theft coverage. Identity Maxx Plus has the industry’s leading recovery program. If fraud is detected, we alert you and assign an advocate with a Limited Power of Attorney to act on your behalf. We resolve all issues created by the fraud and restore your identity. We do all the work, bear all the expenses, the hassles and headaches to restore your identity. We recover children’s stolen identities as well as the parents.
The best part about our service is that you only need to provide your name, address, and phone number. The IdentityMaxx ID Early Warning System can proactively monitor your identity profile without needing you to provide your date of birth or social security number. We don't need you to tell us your SSN for any monitoring that might need a SSN because we can always just get your SSN on our own if we need it by looking at records that contain SSN associated with you once we've found your data based on your name and address. This reality surprises some people who think SSN is like a "password" or "secret," but the reality is that it is just a unique record number that some people and systems use to identify someone (just like name+address or name+dob or name+phone or other unique # is often used to keep track of people).
Remember, we are monitoring your identity profile 24 hours a day, 7 days a week. If we see a change in your profile's information or suspicious activity that may be a sign of identity theft we will let you know. But no monitoring can catch everything. That's why you know your service is always working because you are always protected by the safety net of our Identity Theft Recovery services that will do everything we can to restore your stolen identity to pre-victim status.
No. Credit Monitoring only monitors changes to your credit report data. The IdentityMaxx ID Early Warning System monitors financial and non-financial data sources looking for early signs of identity theft from billions of records that may be related to your identity profile without needing direct access to your credit report.
No because no monitoring can stop or catch everything, anyone’s identity can be stolen. The recovery service is the most important component. Identity Maxx Plus it is the safety net that is always there to make sure someone is protected and will get fraud or other identity theft problems resolved. We cannot guarantee someone won’t steal your identity. We do guarantee we will do all the work to fix it. If for any reason we can’t we are insured to have whoever is needed fix it and paid for. We also have a stay fixed guarantee, if anything comes back, we fix it again.
Our specially trained identity theft recovery specialists are available 24 hours a day, 7 days a week to assist you. Please do not hesitate to call our recovery center at 1-800-854-6147 if an identity issue arises. Remember time is of the essence to protect your identity.
No, there are no additional fees for using our specialized recovery service to help manage an identity theft incident.
Now children are a bit different with respect to monitoring in that most of the databases and systems that we aggregate data from do NOT intentionally maintain data on children. So usually with respect to children, we are actually continually re-looking for new records that normally we would not expect to find and/or validating the ongoing absence of data records associated with the monitored children in which case the presence of any records is highly suspect and will often trigger an alert (compared to adults, where we typically expect a significant amount of data and most of it is "expected" and our algorithms are looking for the rare data anomaly that often indicates an identity theft event). If we find your children’s identity has been compromised, we will do the recovery of all fraud at no additional cost.
Corporate Mailing Address;
118 16th Avenue South, Ste 4
Nashville, TN 37023
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Cancelling Your Membership. If you are not satisfied with your purchase, please let us know! Our policy may include a refund but some restrictions apply, so please review the terms below. If you have used the service or the rewards for the last subscription period a refund may not apply. You may cancel your membership or automatic renewal by submitting a request by contacting Member Services. Don’t hesitate to contact IdentityMaxxPlus member services for the fastest way to resolve any issue, cancellation or refund. We are here to help. If you cancel your IdentityMaxxPlus offering and/or receive a refund, your IdentityMaxxPlus account will be closed when the paid membership period ends. If you cancel your membership, it will not automatically renew.
If you cancel your IdentityMaxx offering and/or receive a refund, your IdentityMaxx account will be closed when the paid membership period ends.
Please note that your cancellation and refund eligibility may differ when purchased from or billed through a third party (e.g. service provider, reseller, retailer, vendor, etc.). Review your offer terms form that vendor for more information.
Don’t hesitate to contact IdentityMaxx member services for the fastest way to resolve any issue, cancelation or refund. We are here to help.
You may cancel your membership or automatic renewal by submitting a request by contacting Member Services & Support at: 1-(877)-433-2997
If you cancel your membership, it will not automatically renew, and you may be eligible for a refund for the last billing period.
Please note that your return and refund eligibility may be different when purchased from or billed through a third party (e.g. service, reseller, retailer, vendor, etc.). Review your offer terms for more information.
IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THESE SERVICE TERMS (AS DEFINED BELOW) CAREFULLY BEFORE USING THE SERVICES.
If you enroll in any of IdentityMaxx products and or our protection products or recovery products you represent and warrant that you are a US resident, that you have provided us your valid personal information or your family members to be covered by any of our programs with their valid personal information. You agree to keep all Personal Information updated and accurate. In the event we do not receive all the required Personal Information during your Enrollment Process, you agree that we may, in our sole discretion, use our database, the database of our affiliates, or other resources to attempt to complete the required Personal Information on your behalf.
We pride ourselves in being able to fix any disputes with our customers through our customer service or arbitration if needed. As last resort we will settle disputes in small claims court on an individual basis rather than jury trial or class actions.
You expressly authorize IdentityMaxx, its agents, and its employees to obtain various information and reports about you (or about any minor child that you have enrolled) as we deem reasonably necessary in performing the monitoring or restoration. We may share your Personal Information with any other person registered on your IdentityMaxx account. You, individually or as the parent or legal guardian of a minor child you enroll or cause to be enrolled, expressly authorize IdentityMaxx, its agents, and its employees to take any steps necessary to implement the retortion of your identity. The Limited Power of Attorney allows our Advocates to deal with third parties on your behalf.
YOU UNDERSTAND THAT BY ACCEPTING THESE TERMS AND CONDITIONS YOU ARE PROVIDING "WRITTEN INSTRUCTIONS" TO IdentityMaxx AND THEIR RESPECTIVE AFFILIATES, EMPLOYEES, AGENTS, SUBSIDIARIES, AFFILIATES, CONTRACTORS, THIRD PARTY DATA PROVIDERS, AND ALL OTHER CREDIT REPORTING AGENCIES UNDER THE FAIR CREDIT REPORTING ACT (FCRA), AS AMENDED, INCLUDING, WITHOUT LIMITATION, ALL CREDIT REPORTING ENTITIES, TO ACCESS YOUR CREDIT FILES FROM EACH NATIONAL CREDIT REPORTING AGENCY AND TO EXCHANGE INFORMATION ABOUT YOU WITH EACH SUCH NATIONAL CREDIT REPORTING AGENCY IN ORDER TO VERIFY YOUR IDENTITY AND TO PROVIDE THE SERVICES TO YOU. WE MAY MODIFY, UPDATE, ADD OR REMOVE PROVISIONS OF THESE SERVICE TERMS AT ANY TIME BY POSTING THOSE CHANGES ON OUR SITE. UNLESS YOU HAVE OTHERWISE AFFIRMATIVELY AGREED TO SUCH CHANGES, YOUR CONTINUED USE OF THE SERVICES AFTER SUCH POSTING SHALL CONSTITUTE YOUR ACCEPTANCE OF ANY SUCH CHANGE(S) TO THESE SERVICE TERMS. IF YOU DO NOT AGREE WITH ANY OF THE UPDATED SERVICES TERMS YOU MUST STOP USING THE SERVICES.
As a Member enrolled in IdentityMaxx program should you become a victim of identity theft a member gets emailed and signs a "Limited Power of Attorney, which allows an Assigned Personal Advocate to restore the members Identity back to pre-theft status. THEREFORE, ALLOWING US TO DO THE WORK ON YOUR BEHALF.
Persons who are eligible for this benefit are called "Members" and include all family persons who reside at the address listed and his or her immediate family (spouses/domestic partner, dependents under the age of 21 or, if full time students, dependents under 25)
No services will be provided for losses resulting from fraudulent or illegal acts of the registered members and/or customers negligence whether acting alone or in collusion with others material misrepresentation by members. Further IdentityMaxx and/or its service providers reserves the right to refuse or terminate services where it is deemed that the member is committing fraud or illegal acts, making untrue statements, or failing to perform his/her portion of the recovery plan.
Identity theft events that pre-date the effective date of the initial term of this contract are excluded from coverage under this program.
Benefits are only available to residents of the United States. In the event of identity theft occurs out of the United States Identity recovery is only performed with agencies and institutions in the United States or territories where U.S. Law applies
We do not provide credit counseling or repair to credit that legitimately belongs to a member.
Members receive full Identity Theft Monitoring with Realtime Fraud Alerts by Email and Internet Black Market / Dark Web Monitoring. Items that we monitor include: Name, Address, Phone, Bank Accounts, Credit Cards, Social Security Numbers, Emails, Identity Profiles, Billions of Public / Private Data Records, Criminal Law Enforcement Databases, Millions of Internet Sites, Chat Rooms, Bulletin Boards, IRC Servers, Social Media, New Groups / Black Market Forums, as needed Medical and IRS fraud.
The provider cannot be held responsible for failure to provide or delay in providing services when such failure or delay is caused by conditions beyond its control. Services do not cover reimbursement for financial losses of any kind from identity theft recovery services.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE AND OUR AFFILIATES, OUR RESPECTIVE LICENSORS, LICENSEES, AND SERVICE PROVIDERS AND OUR THIRD-PARTY SERVICE PROVIDERS OR REWARDS SUPPLIERS SHALL NOT BE LIABLE TO YOU FOR:
ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS; OR ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF:
ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SERVICES OR SITE;
ANY CHANGES WHICH WE MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES WITHIN THE SERVICES);
THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES;
YOUR FAILURE TO PROVIDE US WITH ACCURATE ACCOUNT INFORMATION; OR
YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL.
NOTHING SHALL EXCLUDE OR LIMIT OUR WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THE LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
OUR SITE, INCLUDING ALL CONTENT, MEMBERSHIPS, PRODUCTS, REWARDS AND SERVICES MADE AVAILABLE ON OR ACCESSED THROUGH THIS SITE, IS PROVIDED TO YOU "AS IS". TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, NEITHER RELIASHIELD NOR ITS AFFILIATES OR ANY THIRD PARTY SERVICE PROVIDERS OR SUPPLIERS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER AS TO THE CONTENT, MEMBERSHIPS, PRODUCTS OR SERVICES AVAILABLE ON OR ACCESSED THROUGH THE SITE, THAT A USER WILL HAVE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO OUR SITE, MEMBERSHIPS, PRODUCTS OR SERVICES OR THAT OUR SITE, MEMBERSHIPS, PRODUCTS, REWARDS OR SERVICES WILL BE ERROR-FREE. IN ADDITION, IDNTITY MAXX AND ITS AFFILIATES AND OUR THIRD-PARTY SERVICE PROVIDERS OR SUPPLIERS DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING TITLE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND INFORMATIONAL CONTENT. THEREFORE, YOU AGREE THAT YOUR ACCESS TO, AND USE OF, OUR SITE, MEMBERSHIPS, PRODUCTS, REWARDS, SERVICES AND/OR CONTENT ARE AT YOUR OWN RISK. BY USING OUR SERVICES AND OUR SITE, YOU ACKNOWLEDGE AND AGREE THAT NEITHER IdentityMaxx NOR ITS AFFILIATES HAVE ANY LIABILITY TO YOU (WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE) FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO OR USE OF OUR SITE, CONTENT, MEMBERSHIPS, PRODUCTS OR SERVICES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), INCLUDING LIABILITY ASSOCIATED WITH ANY VIRUSES WHICH MAY INFECT YOUR COMPUTER EQUIPMENT.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US, OR THROUGH OR FROM THE SERVICES, SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.
Unless you have cancelled your IdentityMaxx service you agree that you authorize us to bill your credit card or other account that you have designated. We will automatically charge your credit card on a monthly or annual basis for your recurring monthly or annual renewals, as the case may be, and obtain automatic updates for any expiring credit cards you have provided IdentityMaxx. Monthly or annual fees and renewal fees will be billed at the rate agreed to upon purchase. At cancellation, your Identity Theft account will be de-activated and you will no longer be able to log into our Site and/or have any access to the Services or Rewards.
Please see our "Return Policy"
Total ID Theft Protection for your entire family including Our Stay Fix Guarantee and Maxx Rewards for just $29.95 per month.
Expanded Proprietary Early Warning Systems Premium
Personal Network Monitoring
Live Membership Support
Stay Fixed Guarantee
Lost Wallet Service
Online Reputation Search
Child Protection Center
Free Credit Reports Reminder
Fraud Alert Assistance
Credit Security Freezes
Junk Mail Reduction
Criminal Background Report
Criminal Background Monitoring
Black Web Monitoring
Limited Power of Attorney (allows us to do the work on your behalf).
Identity Recovery and Restoration Service (we assign a Professional Advocate to restore your Identify to where it was before the theft).
We do the work, make the calls, spend the time-saving you 300 to 500 hours of work.
We also restore IRS and Medical fraud.
Maxx Rewards - No Additional Cost
College Save Program. Accumulate $250 a month towards your child's tuition fund good at 380 colleges and Universities.
Wholesale Hotel Rates up to 60% less than the hotel charges at 600,000 hotels worldwide, lower than Expedia and Priceline.
Bill Pay Assist Cash Back Shopping. Shop at 2,500 on-line stores and reduce your IdentiyMaxx monthly bill with each purchase.
Local Restaurants, two for one offers at thousands of locations.
Local shopping discounts up to 50% off at brand name stores and local merchants.
Gift Certificates to lower the cost of thousands of quality brand products.
Highly Discounted Magazine Subscriptions.
Weekly Sweepstakes to win brand name gift cards.
Grocery Coupons in easy to find easy to use search format.