Cancellation, Return and Refund Policy

Last Update July 15, 2019

Cancelling Your Membership. If you are not satisfied with your purchase, please let us know! Our policy may include a refund but some restrictions apply, so please review the terms below. If you have used the service or the rewards for the last subscription period a refund may not apply. You may cancel your membership or automatic renewal by submitting a request by contacting Member Services. Don’t hesitate to contact IdentityMaxxPlus member services for the fastest way to resolve any issue, cancellation or refund. We are here to help. If you cancel your IdentityMaxxPlus offering and/or receive a refund, your IdentityMaxxPlus account will be closed when the paid membership period ends. If you cancel your membership, it will not automatically renew.

If you cancel your IdentityMaxx offering and/or receive a refund, your IdentityMaxx account will be closed when the paid membership period ends.

Please note that your cancellation and refund eligibility may differ when purchased from or billed through a third party (e.g. service provider, reseller, retailer, vendor, etc.). Review your offer terms form that vendor for more information.

Don’t hesitate to contact IdentityMaxx member services for the fastest way to resolve any issue, cancelation or refund. We are here to help.

Cancelling Your Membership

You may cancel your membership or automatic renewal by submitting a request by contacting Member Services & Support at: 1-(877)-433-2997

If you cancel your membership, it will not automatically renew, and you may be eligible for a refund for the last billing period.

Please note that your return and refund eligibility may be different when purchased from or billed through a third party (e.g. service, reseller, retailer, vendor, etc.). Review your offer terms for more information.

IdentityMaxx Terms of Product Service

Last updated July 18. 2019

IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THESE SERVICE TERMS (AS DEFINED BELOW) CAREFULLY BEFORE USING THE SERVICES.

If you enroll in any of IdentityMaxx products and or our protection products or recovery products you represent and warrant that you are a US resident, that you have provided us your valid personal information or your family members to be covered by any of our programs with their valid personal information. You agree to keep all Personal Information updated and accurate. In the event we do not receive all the required Personal Information during your Enrollment Process, you agree that we may, in our sole discretion, use our database, the database of our affiliates, or other resources to attempt to complete the required Personal Information on your behalf. 

We pride ourselves in being able to fix any disputes with our customers through our customer service or arbitration if needed. As last resort we will settle disputes in small claims court on an individual basis rather than jury trial or class actions.

Both our Privacy Policy and our Website Terms of Use, which apply to our website (our "Site") and your use of our Site, are available here and are incorporated by reference into these Service Terms. Notwithstanding anything stated otherwise in these Service Terms, the Privacy Policy shall govern with respect to the collection, use, retention or storage of any information or data provided by you or to which you grant IdentityMaxx access.

You expressly authorize IdentityMaxx, its agents, and its employees to obtain various information and reports about you (or about any minor child that you have enrolled) as we deem reasonably necessary in performing the monitoring or restoration. We may share your Personal Information with any other person registered on your IdentityMaxx account. You, individually or as the parent or legal guardian of a minor child you enroll or cause to be enrolled, expressly authorize IdentityMaxx, its agents, and its employees to take any steps necessary to implement the retortion of your identity. The Limited Power of Attorney allows our Advocates to deal with third parties on your behalf.

You agree and authorize IdentityMaxx, it agents and employees, to provide your personally identifiable information (or information about your child you have enrolled) to third parties from time to time as provided in our Privacy Policy. You waive any and all claims against IdentityMaxx, it agents and employees for the acts or omissions of these third parties with regard to the use or disclosure of such information. You further authorize IdentityMaxx its agents and employees to obtain various information and reports about you (or about your child that you have enrolled) in order to perform our services, including, but not limited to, address history reports, name and alias reports, criminal reports, medical, or any other relevant reports.

Please note that many of the programs and services offered through the rewards services section of the IdentityMaxx website will have their own terms and conditions and privacy policy which may different slightly from our site terms and conditions and privacy policy. Before you sign up for these products or services read and agree to their terms and conditions and privacy policies.

YOU UNDERSTAND THAT BY ACCEPTING THESE TERMS AND CONDITIONS YOU ARE PROVIDING "WRITTEN INSTRUCTIONS" TO IdentityMaxx AND THEIR RESPECTIVE AFFILIATES, EMPLOYEES, AGENTS, SUBSIDIARIES, AFFILIATES, CONTRACTORS, THIRD PARTY DATA PROVIDERS, AND ALL OTHER CREDIT REPORTING AGENCIES UNDER THE FAIR CREDIT REPORTING ACT (FCRA), AS AMENDED, INCLUDING, WITHOUT LIMITATION, ALL CREDIT REPORTING ENTITIES, TO ACCESS YOUR CREDIT FILES FROM EACH NATIONAL CREDIT REPORTING AGENCY AND TO EXCHANGE INFORMATION ABOUT YOU WITH EACH SUCH NATIONAL CREDIT REPORTING AGENCY IN ORDER TO VERIFY YOUR IDENTITY AND TO PROVIDE THE SERVICES TO YOU. WE MAY MODIFY, UPDATE, ADD OR REMOVE PROVISIONS OF THESE SERVICE TERMS AT ANY TIME BY POSTING THOSE CHANGES ON OUR SITE. UNLESS YOU HAVE OTHERWISE AFFIRMATIVELY AGREED TO SUCH CHANGES, YOUR CONTINUED USE OF THE SERVICES AFTER SUCH POSTING SHALL CONSTITUTE YOUR ACCEPTANCE OF ANY SUCH CHANGE(S) TO THESE SERVICE TERMS. IF YOU DO NOT AGREE WITH ANY OF THE UPDATED SERVICES TERMS YOU MUST STOP USING THE SERVICES.

As a Member enrolled in IdentityMaxx program should you become a victim of identity theft a member gets emailed and signs a "Limited Power of Attorney, which allows an Assigned Personal Advocate to restore the members Identity back to pre-theft status. THEREFORE, ALLOWING US TO DO THE WORK ON YOUR BEHALF.

Persons who are eligible for this benefit are called "Members" and include all family persons who reside at the address listed and his or her immediate family (spouses/domestic partner, dependents under the age of 21 or, if full time students, dependents under 25)

No services will be provided for losses resulting from fraudulent or illegal acts of the registered members and/or customers negligence whether acting alone or in collusion with others material misrepresentation by members. Further IdentityMaxx and/or its service providers reserves the right to refuse or terminate services where it is deemed that the member is committing fraud or illegal acts, making untrue statements, or failing to perform his/her portion of the recovery plan.

Identity theft events that pre-date the effective date of the initial term of this contract are excluded from coverage under this program.

Benefits are only available to residents of the United States. In the event of identity theft occurs out of the United States Identity recovery is only performed with agencies and institutions in the United States or territories where U.S. Law applies

We do not provide credit counseling or repair to credit that legitimately belongs to a member.

Members receive full Identity Theft Monitoring with Realtime Fraud Alerts by Email and Internet Black Market / Dark Web Monitoring. Items that we monitor include: Name, Address, Phone, Bank Accounts, Credit Cards, Social Security Numbers, Emails, Identity Profiles, Billions of Public / Private Data Records, Criminal Law Enforcement Databases, Millions of Internet Sites, Chat Rooms, Bulletin Boards, IRC Servers, Social Media, New Groups / Black Market Forums, as needed Medical and IRS fraud.

The provider cannot be held responsible for failure to provide or delay in providing services when such failure or delay is caused by conditions beyond its control. Services do not cover reimbursement for financial losses of any kind from identity theft recovery services.

Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE AND OUR AFFILIATES, OUR RESPECTIVE LICENSORS, LICENSEES, AND SERVICE PROVIDERS AND OUR THIRD-PARTY SERVICE PROVIDERS OR REWARDS SUPPLIERS SHALL NOT BE LIABLE TO YOU FOR:

ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS; OR ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF:

ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SERVICES OR SITE;

ANY CHANGES WHICH WE MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES WITHIN THE SERVICES);

THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES;

YOUR FAILURE TO PROVIDE US WITH ACCURATE ACCOUNT INFORMATION; OR

YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL.

Disclaimer of Warranties and Limitation of Liability

NOTHING SHALL EXCLUDE OR LIMIT OUR WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THE LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

OUR SITE, INCLUDING ALL CONTENT, MEMBERSHIPS, PRODUCTS, REWARDS AND SERVICES MADE AVAILABLE ON OR ACCESSED THROUGH THIS SITE, IS PROVIDED TO YOU "AS IS". TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, NEITHER RELIASHIELD NOR ITS AFFILIATES OR ANY THIRD PARTY SERVICE PROVIDERS OR SUPPLIERS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER AS TO THE CONTENT, MEMBERSHIPS, PRODUCTS OR SERVICES AVAILABLE ON OR ACCESSED THROUGH THE SITE, THAT A USER WILL HAVE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO OUR SITE, MEMBERSHIPS, PRODUCTS OR SERVICES OR THAT OUR SITE, MEMBERSHIPS, PRODUCTS, REWARDS OR SERVICES WILL BE ERROR-FREE. IN ADDITION, IDNTITY MAXX AND ITS AFFILIATES AND OUR THIRD-PARTY SERVICE PROVIDERS OR SUPPLIERS DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING TITLE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND INFORMATIONAL CONTENT. THEREFORE, YOU AGREE THAT YOUR ACCESS TO, AND USE OF, OUR SITE, MEMBERSHIPS, PRODUCTS, REWARDS, SERVICES AND/OR CONTENT ARE AT YOUR OWN RISK. BY USING OUR SERVICES AND OUR SITE, YOU ACKNOWLEDGE AND AGREE THAT NEITHER IdentityMaxx NOR ITS AFFILIATES HAVE ANY LIABILITY TO YOU (WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE) FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO OR USE OF OUR SITE, CONTENT, MEMBERSHIPS, PRODUCTS OR SERVICES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), INCLUDING LIABILITY ASSOCIATED WITH ANY VIRUSES WHICH MAY INFECT YOUR COMPUTER EQUIPMENT.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US, OR THROUGH OR FROM THE SERVICES, SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

Payment and Billing

Unless you have cancelled your IdentityMaxx service you agree that you authorize us to bill your credit card or other account that you have designated. We will automatically charge your credit card on a monthly or annual basis for your recurring monthly or annual renewals, as the case may be, and obtain automatic updates for any expiring credit cards you have provided IdentityMaxx. Monthly or annual fees and renewal fees will be billed at the rate agreed to upon purchase. At cancellation, your Identity Theft account will be de-activated and you will no longer be able to log into our Site and/or have any access to the Services or Rewards. 

Cancellation, Return and Refund Policy

Please see our "Return Policy"

IdentityMaxx FAMILY PLAN PRICING

Total ID Theft Protection for your entire family including Our Stay Fix Guarantee and Maxx Rewards for just $29.95 per month.

Monitoring
Expanded Proprietary Early Warning Systems Premium
Personal Network Monitoring
Live Membership Support
Stay Fixed Guarantee
Lost Wallet Service
Online Reputation Search
IdentityMaxx Labs
Child Protection Center
Free Credit Reports Reminder
Fraud Alert Assistance
Credit Security Freezes
Insurance Reports
Junk Mail Reduction
Criminal Background Report
Criminal Background Monitoring
Fully Insured
IdentityMaxx Coverage
Black Web Monitoring
Recovery

Limited Power of Attorney (allows us to do the work on your behalf).

Identity Recovery and Restoration Service (we assign a Professional Advocate to restore your Identify to where it was before the theft).

We do the work, make the calls, spend the time-saving you 300 to 500 hours of work.

We also restore IRS and Medical fraud.

Maxx Rewards - No Additional Cost

College Save Program. Accumulate $250 a month towards your child's tuition fund good at 380 colleges and Universities.

Wholesale Hotel Rates up to 60% less than the hotel charges at 600,000 hotels worldwide, lower than Expedia and Priceline.

Bill Pay Assist Cash Back Shopping. Shop at 2,500 on-line stores and reduce your IdentiyMaxx monthly bill with each purchase.

Local Restaurants, two for one offers at thousands of locations.

Local shopping discounts up to 50% off at brand name stores and local merchants.

Gift Certificates to lower the cost of thousands of quality brand products.

Highly Discounted Magazine Subscriptions.

Weekly Sweepstakes to win brand name gift cards.

Grocery Coupons in easy to find easy to use search format.